1. Order Processing Time

• Domestic Orders: Orders within the UAE are processed within 1-3 business days.
• International Orders: Orders outside the UAE are processed within 5-7 business days.

2. Shipping

• Domestic Shipping: Delivery within 5-7 business days after processing.
• International Shipping: Delivery within 15-20 business days after processing. Delivery times may vary depending on location and the shipping carrier.

3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery destination. The total cost will be displayed at checkout.

4. Tracking
A tracking number will be sent to your email once your order is shipped.

5. Weekends and Holidays
Orders are not shipped or delivered on weekends or public holidays. Orders placed during these times will be processed on the next business day.

6. High Volume Periods
During peak seasons (e.g., holidays), delivery times may be delayed due to a high volume of orders. We appreciate your patience during these periods.

7. Customs, Duties, and Taxes
Allure Scents is not responsible for any customs fees, duties, or taxes applied to your order. These fees are the responsibility of the customer and may vary based on your country’s regulations.

8. Damages and Lost Packages

• Allure Scents is not liable for products damaged or lost during shipping.
• If your order arrives damaged, please contact the shipping carrier directly to file a claim.
• Retain all packaging materials and damaged goods as proof for the claim process.

9. Returns and Refunds
For information on returns and refunds, please refer to our Returns Policy.

10. Contact Information
For questions about your order or shipping, please contact us at:

• Email: help@allure-scents.com
• Phone/WhatsApp: 

We aim to provide the best service and ensure your shopping experience with Allure Scents is smooth and reliable!