1. Return/Exchange Eligibility

• Time Frame: Products can be returned or exchanged within fourteen (14) days from the date of receipt.
• Condition of the Product:
  • The product must be unused, sealed, and include all original packaging, accessories, free items, and any other components received during delivery.
  • Non-Refundable Items: Items such as aerosol sprays, fabric sprays, and ceramics are not eligible for return or exchange.
  • Discounted Items: Returns for discounted items are only accepted during the validity of the offer.
  • The original invoice or receipt must be provided for all returns or exchanges.

2. Return Process

• Return Request:
  To start the return process, please contact Allure Scents customer service at info@allurescents.ae .Provide your order number, the reason for the return, and the original receipt.

• Inspection:
  Once your return is received, our team will inspect the item(s) to ensure they meet the return conditions. You will be informed of the approval or rejection of your refund.

• Refund Issuance:
  If your return is approved, your refund will be processed and credited to your original payment method within 5-14 business days.

3. Late or Missing Refunds

If you do not receive your refund within the specified time, please follow these steps:

• Check your bank account for any pending transactions.
• If the payment was made by card, contact your card issuer, as processing times may vary.
• If you still haven’t received your refund after these steps, please contact us at info@allurescents.ae 

At Allure Scents, we are committed to providing a seamless and satisfying return experience for our customers.